Robin Wright, Ph.D.

Robin Wright, PhD
Friday, April 25, 2014

                

 

Great Answers to Tough Patient Questions
Three (3) Hours of CE Available
Friday, April 25, 2014
9:30 AM -12:30 PM
Interactive seminar for the entire dental team

Click here for Course Handout

Course Synopsis
Patients ask: Why isn’t this treatment covered under my insurance?  Why fill baby teeth when they fall out anyway?  Could I find it cheaper elsewhere?  Why didn’t my previous dentist mention gum disease?  I’m not that late, why can’t you still see me?  Get great answers to 25 of the most difficult questions in dentistry. Learn to turn challenging conversations into a chance to sell patients on your dental practice.  By responding well to patient concerns, you will solve patient problems in less time, convince patients to follow treatment advice, increase referrals and reap the benefits of patient satisfaction. 

Course Objectives

  1. Featured Issues and Skills
  2. What's going on?  Discover hidden questions and prevent patient problems
  3. Can I trust you?  Present a positive image of a caring, quality practice
  4. Why not later?  Motivate patients to accept needed treatment
  5. Is it worth it?  Speak persuasively about treatment costs and dental benefits
  6. This "true to life" seminar is based upon research and interviews with dental teams across the U.S.  It features patient issues that "bug" dental offices most, critiques the answers practices are giving now, and presents strategies that you can adapt to your personal style.
  7. Learn which answers work, and which don't.

 

Great Answers to Tough Patient Questions Course Evaluation

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Oral Health Literacy: What’s New, What’s Hot in Communication Skills
Three (3) Hours of CE Available
Friday, April 25, 2014
2:00 PM - 5:00 PM
Interactive seminar for the entire dental team

Click here for Course Handout

Course Synopsis
You know that health literacy is central not only to improving oral health, but to protecting total health. That’s why you practice solid patient education every day. But how can you go beyond the basics and be even more effective in helping patients understand dental information and make good treatment decisions? This course reviews the latest research and presents communication skills that will build patient knowledge, bring patients to treatment acceptance, and upgrade your current approach to patient education.

Course Objectives

  1. Discover the “hidden audiences” of limited health literacy.
  2. Go beyond the essential skills to improve oral health literacy.
  3. Build credibility and patient trust.
  4. Discuss treatment risks more effectively.
  5. Help patients “do the math” to understand treatment outcomes.
  6. Encourage patients to take action on treatment and home care recommendations.
  7. Get positive messages to deal with the influence of online health information. 

 

Oral Health Literacy Course Evaluation

Create your free online surveys with SurveyMonkey , the world's leading questionnaire tool.
Bio:
Robin Wright, PhD, has an international reputation as a dental communication specialist.  She has presented over four hundred seminars, including the Yankee, the Hinman, the Chicago Midwinter, the ADA Annual Session and the AAPD Annual Meeting. Her combination of humor, enthusiasm and expertise make her a powerful speaker.  Dr. Wright has taught communication courses at four universities and holds a doctorate in healthcare communication at Northwestern University in Evanston, Illinois. Dr. Wright is the author of over fifty publications and the 1997 book Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry through Quintessence Publishing. 

 


 

 Oklahoma Dental Association is an ADA CERP Recognized Provider  

The Oklahoma Dental Association is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

 

The Oklahoma Dental Association designates this activity for continuing education credits. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ADA.org/goto/cerp.