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Roger Levin, DDS

5-Star Customer Service – How To WOW Every Patient Every Time

Lecture | April 9 | 3:15 p.m. - 5:15 p.m. | Two (2) CE Hours  | Category D

MD, USA

Course Description

COVID-19 has changed dentistry forever. It will not be business as usual and it may never be again. 5-Star Customer Service is the one differentiator that will help dental practices succeed regardless of the economy or any crisis. In difficult times people appreciate 5-Star Customer Service more than ever and will gravitate to dental practices where they feel safe, appreciated and valued.

During this seminar, Dr. Levin will teach the essential strategies to achieve a 5-Star Customer Service practice (and culture), including those used by The Ritz-Carlton, The Walt Disney Company and Nordstrom. Practices that implement a true 5-Star Customer Service culture will increase the number of referrals, retain far more patients for a lifetime, create a positive and energized environment and increase case acceptance and overall production (by as much as 30%). Understanding the fundamental aspects of 5-Star Customer Service is the foundation for practice excellence.

Learning Objectives

  1. Understand the psychology of the post COVID-19 patient and what they really want and need.
  2. Learn how to build a culture of 5-Star Customer Service and create a positive, energized and dynamic practice environment.
  3. Learn how to inspire everyone in the practice to live the 5-Star Customer Service culture.
  4. Design and implement step-by-step customer service systems and scripts that ensure high patient satisfaction and loyalty.

 

Course Sponsored By:
if you are interested in sponsoring this course, please contact Makenzie Dean

Speaker Bio:

Roger P. Levin, DDS is internationally recognized as a prolific writer, advisor, management consultant and dental business visionary. His revolutionary ideas meld modern management practices from the business world with real-world experience in today’s dental profession to create a discipline now supported by dental professional organizations all over the world. 

Dr. Levin articulated his practice management vision throughout a 30+ year career of consulting, educating and training thousands of dentists. He has also advised leaders of dozens of companies selling to the profession around the globe.

One of the most sought-after speakers in dentistry today, Dr. Levin frequently lectures at major dental meetings. The author of 68 books and more than 4,300 articles, he is a regular contributor to JADA, Dental Economics, Inside Dentistry and other industry publications. He has been interviewed by The Wall Street Journal, The New York Times and Time magazine.

One of the most sought-after speakers in dentistry today, Dr. Levin frequently lectures at major dental meetings. The author of 68 books and more than 4,300 articles, he is a regular contributor to JADA, Dental Economics, Inside Dentistry and other industry publications. He has been interviewed by The Wall Street Journal, The New York Times and Time magazine.