Third-Party Payer Concierge

Many dentists cite dental insurance as the source of one of their greatest frustrations.  The ADA Third Party Payer Concierge provides much-needed assistance for dentists with insurance-related questions and concerns that they cannot find elsewhere. Even though many dentists’ issues come down to contractual obligations, the ADA can provide education on the nuances of doing business with dental insurance companies and how to empower themselves to make decisions that are best for their patients and their practices.

Coordination of benefits is a constant source of confusion for many dental offices, and the Concierge aids in answering questions and addressing concerns regarding COB. Another common concern from dental offices involves claim denials. While the Concierge may not be able to get a claim paid, it can provide assistance with the appeals process. Lastly, dentists have reported concerns with poorly written explanations of benefits statements and the Concierge can also help dentists with EOB language questions as well.